RETURN POLICY

Costco.com's return policy for any Wireless Advocates merchandise obtained through this website is 90 days from the original date of purchase. You must ship your merchandise in back to Wireless Advocates in like - new condition for a full refund. Merchandise should not be returned to a Costco store. All returns must be accompanied by a return authorization form which can be obtained from our Customer Service Team. Customer Service Team. Our distribution center is not able to process refunds for returns received without a return authorization.

Within 90 days you may receive a refund on the handset itself. However, you will still be responsible for any applicable early termination fees if service is canceled after the Trial Period. The Trial Period varies by carrier and State. See carrier Cancellation Policy for details.

Once the product is received back at our distribution center, a refund for the full purchase amount will be credited back to the card used for payment.

Damaged or Defective Merchandise Returns

If your merchandise arrives damaged or defective, please contact our customer service representatives immediately. We will send a return authorization form to you to return the damaged or defective merchandise back to us.

Once the product is received back at our distribution center, a refund for the full purchase amount will be credited back to the card used for payment.

Service Agreements

Costco.com only sells cellular phones to customers who sign a new activation agreement, or who qualify for an upgrade and sign a qualified contract extension with their respective carrier. Costco is unable to exchange or sell a replacement phone after the Carrier Trial Period ends.

The handset(s) you purchased reflects a discount based on activation of a service agreement with a wireless carrier. If for any reason you cancel your service or your service is terminated within 90 days of activation, the handset(s) you purchased must be returned in accordance with this return policy so we can continue to offer a value to Costco.com customers.

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