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Customer Service

How do I contact Customer Service?

Wireless Advocates Customer Service is available to help you by email or phone Monday through Friday 6am - 6pm Pacific Standard Time.

Receipt / Order History

You can find details of all orders placed under the My Account section on our website. Click on "My Account", and enter your username and password to view all previous orders. To login now follow this link.

Change or Cancel Order

If you would like to cancel your order, please call 888-369-5931 as soon as possible. We will do everything we can to accommodate your request but cannot guarantee that we can cancel your order due to real time order processing. Once an order has entered the activation process we will be unable to cancel the order.

Item Search

To look for a specific item in our catalog, just type the keyword into the search textbox in the upper right hand corner of our homepage. Search Tips:

  • Try using more general search terms.
  • Using fewer words in the search field will improve your results.
  • Try using different words to describe what you're looking for.
  • Correct any spelling errors.
  • Ensure that you are searching with the correct carrier (ex. AT&T, T-Mobile, Verizon)

Sales Tax

Your Wireless Advocates purchase includes sales tax as required by law. The tax rate applied to your order will generally be the combined state and local rate for the zip code of the address where your order was shipped.

 

Tax Exempt

We are not able to accept tax exempt paperwork for online orders. Please visit our store, where we will be better able to assist you.

Billing

We will bill you for any equipment related charges such as wireless devices, accessories, airtime cards, expedited shipping, and/or applicable sales tax when your order is submitted. 

Your credit card statement will show our charges as "Wireless Advocates". The wireless carrier you selected will bill you for any plan-related charges such as your monthly plan fee.

Paying a Deposit

We are not able to take deposits for the carrier online. However, you can visit your local Costco Kiosk to make a purchase. The carrier's credit determination is based solely on the carrier's credit policies.

Business Account

Purchasing a wireless device with a contract extension on a business account is not supported online at this time. Please call or visit the wireless kiosk in your local Costco Warehouse to inquire about business accounts.

Shipping Methods

For residential and commercial addresses in the United States, we ship packages via Fed Ex and USPS, Monday - Friday. If the shipping carrier attempts to deliver an order and there is no one home, the driver may leave the shipment for you. It is at the driver's discretion to leave it at the door or not. If the driver does not leave the order, a notice will be left with instructions on rescheduling your delivery or arranging to pick up your shipment at a local facility. Typically, 3 attempts will be made to deliver the package. If delivery is unsuccessful after 3 attempts, your package will be held for 5 business days and then it will be returned to the shipper.

International Orders

We do not ship outside of the United States.

Returns and Exchanges

Call or email for return authorization and a prepaid label. After receiving the label, send the item back. Upon receipt at our distribution center, you will be refunded, this process takes approximately 1-2 weeks.

Costco's return policy for any Wireless Advocates merchandise is 90 days from date of purchase. This includes all wireless accessories and handsets. Within 90 days you may receive a refund on the handset itself; however you will still be responsible for any applicable early termination fees if service is canceled after the Trial Period. The Trial Period varies by carrier and State. See the carrier Cancellation Policy for details.

Register / Login

You can register or Login by going to the My Account section of the website, and entering your password and account name.

Forgotten Password

If you have forgotten the password to your account, but you still have the e-mail address that you created the account with, then you can reset your password here.

Verify Existing Carrier Account

Refer to a recent bill or call your current service provider to verify your information. This is especially important if you have a PIN or password on your account that you can't remember. Visit your carrier's website for details.

Lost Order

Please contact Customer service 1-888-369-5931 Mon-Fri 6am - 6pm, Pacific Standard Time.

APO/FPO

If you need to enter an APO / FPO address in your "Bill To" information to match the address on your credit card statement, please do so in the following manner:

  • Address Field 1: Army, Navy and Marines enter Unit Number and Box Number; for Ships, enter Ship Name and Hull Number; for Air Force, enter PSC Number and Box Number.
  • Address Field 2: You can enter optional military command or organization name.
  • City: Enter APO or FPO
  • State: Select one of the following
    • AE - Armed Forces Europe, Middle East, Africa and Canada
    • AA - Armed Forces Americas
    • AP - Armed Forces Pacific
  • Zip: Enter the 5-digit ZIP code for the military unit.

Forms of Payment

We accept the following forms of payment:

  • American Express
  • Visa
  • Master Card
  • Discover Card

Privacy Notice

For information on how we use your personal information, view our privacy notice.

Device Guides

Step-by-step guides for transferring data between devices, backing up your data, and setting up a new device: Backup & Setup Guides